Social skills encompass the verbal and non-verbal tools—including active listening, empathy, and body language—utilized for effective interaction, communication, and relationship-building. Crucial for both personal and professional advancement, these skills encompass conflict resolution, cooperation, and the ability to interpret social cues. Improvement in these areas can be achieved through consistent practice, such as participation in group activities, active listening exercises, and the utilization of open-ended questioning techniques.

This micro-course will help you better understand what social skills are and what it takes to enhance emotional competency.